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Refund Policy

 

Our refund policy lasts 7 days. After 7 days of your purchase, we can’t offer you a exchange or refund.

For an eligible to return, your purchased item(s) must be unused and in the good condition that you received it. It must also pack in original packaging.

There are several types of goods are exempt from being returned. Perishable goods such as flowers, food, newspapers or magazine cannot be returned. Some of the items like intimate or sanitary goods, flammable liquids, hazardous materials or gases products are not accepted as well.

Additional non-returnable items:

To fulfill the return policy, we require a purchase receipt or proof of purchase.

Refunds (if applicable)

Once we received and inspected your returned item(s), we will notify you that we have received your returned item thru email. We will also notify you the refund application whether approval or rejection. If the application is approved, then your refund will be processed, and a credit will automatically be applied to your original payment method or credit card, within a certain amount of days.

Late or missing refunds (if applicable)

First, check your bank account again if you haven’t received a refund yet. Then contact your bank. It might require some processing time before a refund is posted. Next contact your credit card’s company; it may take some time before your refund is officially posted. After you’ve done all of this and you still haven’t received your refund yet, please contact us at admin@udesignconcept.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

Only the defective or damage items are replaceable. If you need to exchange it for the same item, send us an email at admin@udesignconcept.com and send your item to:

UDC Gifts Sdn Bhd

W-5-06 Gamuda Biz Suites
Persiaran Anggerik Vanilla
Kota Kemuning 40460
Shah Alam Selangor Malaysia

 

Shipping

To return your product, you should send your product to:

UDC Gifts Sdn Bhd

W-5-06 Gamuda Biz Suites
Persiaran Anggerik Vanilla
Kota Kemuning 40460
Shah Alam Selangor Malaysia

You will be bear for your own shipping fee for returning your item(s). Shipping fee is non-refundable. If you receive a refund, the fee of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM100/USD25, you should consider using a shipping insurance or reliable shipping agent. We don’t guarantee that we will receive your returned item.